Why We Collect Personal Information
CTC collects and uses your personal information internally so that we can continue to provide you with superior, no-charge, customer service. We also collect this information in order to offer you a wider variety of cutting edge products and to provide comprehensive training, education and documentation. In addition, we use your personal information to keep you up to date on the latest product announcements, software updates, special offers, and other information we think you’d like to hear about. This may occasionally include information from other technology companies about products and services that can add value to your operation. From time to time, we may also use your personal information to contact you to participate in a voluntary market research survey, or peer group, so that we can gauge customer satisfaction and develop and market better products.
How We Collect Personal Information
We collect information about you in several ways. For example, we ask for your contact information when you register for our free, fully-functional, evaluation software; request to be added to the CrossTec News newsletter list; call us to make a purchase or request support; register with us at a seminar or trade show; request a CTC white paper; or participate in an online survey. In addition, when you register a new CrossTec product purchase, or ask to be included in an email mailing list, we collect and store the information you provide in a secure database. At any time you have the option to request that we remove you from that list by using the unsubscribe button or instructions in an email ad or newsletter or by requesting that we remove you from that list by contacting your Account Manager. CTC will make every effort to make sure you are immediately taken off any list you request to be removed from.
When We Disclose Personal Information
At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.
How We Protect Your Personal Information
CrossTec safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
The CrossTec Store Uses Industry-Standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the CTC Store, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
Collecting Other Personal Information
When you browse a CTC website, you are able to do so anonymously. Generally, we don’t collect personal information when you browse — not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.
In some of our email to you, we use a “click-through URL.” When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.
Our Company-Wide Commitment to Privacy
CTC does not knowingly solicit personal information from children or send them requests for personal information.
Our websites contain links to other sites. We do not share your personal information with those websites and are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.