CrossTec Remote Control is designed to provide you with vital tools to help you access, control and support PCs across your operation. With CrossTec Remote Control you can easily and securely reach any Windows, Mac OS X, Linux, Sun Solaris, or CE device from your desktop, or Pocket PC.

See the remote PC's screen, control its keyboard and mouse, synchronize files, inventory its hardware and software, launch applications or chat with someone at the remote PC -- just as if you were seated at that computer.

Remote Control of a PC

Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective of color depth, resolution, network protocol or operating system. Use the Audio functions on multimedia capable PCs' to talk to your users while providing support. CrossTec Remote Control is consistently recognized in comparative reviews as offering the fastest remote control performance available.

Monitoring Systems with Interactive Thumbnails

The Monitor Mode feature allows control to display a "Thumbnail" view of all connected Client workstations simultaneously. Thumbnail size can be adjusted on the fly, as can the update interval. In addition, the Control users can mouseover a specific thumbnail for an expanded view of the selected PC. This provides a unique feature within Remote Control solutions to allow an IT Remote Control to keep a constant eye over critical systems and immediately identify if systems need intervention. The View also provides key information such as OS type , network address, the current logged on user and the computer name for easy identification.

If the client is running multiple monitors, the Control can switch between desktops.

Hardware and Software Inventories

Obtain a real-time view of the hardware and software installed on the target workstation at the click of a button, without ever needing to leave the CrossTec Control program to gather this information. CrossTec Remote Control collects over 80 items of information, specifically about the hardware or environment of the Client PC. A full inventory of current installed applications is also provides as well as installed hotfixes. To aid in remote support and diagnostics, you can also remotely view and security control applications in memory, processes running, and installed services.

File Transfer and Distribution

Transfer and manipulate files between workstations using a simple "drag & drop" interface. Synchronise directories on two workstations or edit files and attributes directly. CrossTec Remote Control utilizes intelligent "Delta File Transfer" to reduce data transfer times when overwriting files that already exist by checking individual blocks of data within a file and only transferring changed data. This feature is enabled by default and applies to all file types. The performance benefits are most noticeable on slower connections.

Distribute files and data from a central CrossTec workstation to multiple Client workstations simultaneously and with minimal keystrokes and effort. Using this feature, you are able to Distribute files to:

Connecting to Systems with CrossTec Remote Control

The Key to successful remote support solutions is the ability to locate and connect to devices no matter where they are. CrossTec Remote Control provides a range of connectivity methods, all as standard in the solution. These include:

Local or Wide Area Networks

Browse and locate computers over a LAN using TCP/IP, IPX/SPX, NetBIOS or NetBEUI protocols.
Store all discovered systems in a company hierarchy or defined groups either locally or centrally.
Define a range of subnets for extended network browsing capabilities.
Connect directly to known computers by PC Name, DNS name or Address.
CrossTec Remote Control is registered for use on port 5405, this however can be configured as required.
Remote Devices.
Connect to a remote network over Dial UP (PSTN) or ISDN utilizing the included CrossTec Dialup Bridge.
Connect to individual remote devices over Dial UP, ISDN, GSM, GPRS, 3G or Wireless.

Utilizing the Internet

Delivering seamless Remote Control between PCs that may be located behind different firewalls. The CrossTec Gateway provides a stable and secure method for CrossTec enabled systems to locate and communicate via http. The Gateway component needs to be installed on a PC allocated with a static IP and accessible to both Control & Client PCs, even though both the Control and Client systems will be securely located behind their respective firewalls. The Gateway will only allow connections from computers using the same Gateway Security Key.

The CrossTec Internet Gateway provides:

Seamless and secure remote support between secure, firewalled networks or computers.
No requirement to make any changes to your existing network or firewall security.
Secure encrypted communications.
Support for up to 5,000 simultaneous client connections per gateway.
Security key access control.
User authenticated access control.
Multi-Gateway redundancy removing a single point of failure for your connectivity.
Full transaction logging.

Comprehensive Remote Control Security

Full and comprehensive security is built into all modules. Everything from simple password protection to integration with NT Security, Active Directory and 256 bit AES encryption. Record and Replay remote sessions for audit purposes. You can even profile individual Control users and Client workstations to provide different security levels and capabilities.

CrossTec Remote Control supports Smartcard - any Smartcard login performed on the Control PC is re-directed and applied on the Client PC.

Key Security Features:

• Password Protection of all systems.
• User acknowledgement (User must be present and authorize each inbound connection request).
• Data Encryption - configurable options from 56 bit DES to 256 bit AES.
• Security Keys (makes the licensed copy of CrossTec unique to the organization and non-compatible with other copies of the software).
• Record and Replay remote control sessions to keep history of all activity during a session.
• Limit connectivity by user account or originating IP address (only allow connections from known locations).
• Blank client screen when performing confidential actions.
• Auto logout of a remote system on disconnect (avoids a system being mistakenly left in a logged in state).
• User defined Inactivity Timeout on open connections.
• Dialback security for dialup connections.
• Centrally deploy and manage security configurations from a single location.
• Smartcard Support - any login performed on the Control PC is re-directed and applied on the Client PC.
• Smartcard Authentication - User Validation for connections now supports authentication using a Smartcard PIN as well as the existing remote login support.

Integrated Security:

• Integrate with existing NT User profiles to validate an inbound user before a connection request is accepted.
• Integrate directly with Active Directory profiles for user validation.
• Supplied with Active Directory templates to enable system wide compliance with pre-defined client configurations.
• Profiled functionality - allow different functionality to be available depending on the authenticated user making a connection.
• Full event and history logs including integration with OS event logs.

Windows

For Microsoft based systems CrossTec Remote Control supports : Windows 95, 98, ME, NT 4.0, 2000, 2003, XP, Vista (32bit and 64bit), 2008 and Windows 7 and 8.

Mac

Browse and Discover systems across your network.
Full Remote Control of the MAC System.
Scan Multiple client systems, allowing you to monitor multiple systems (max 16) at a time.
Two way Chat between the Control and Client Systems.
Send Messages to one, selected or all Client Systems.
An easy to use Client Configurator.
Remotely Power On or Off a MAC System.
Remotely Reboot a System.
View real time thumbnails of all connected systems.
Dynamically gather a full "real-time" Hardware and Software inventory from any MAC to aid in problem resolution.
Connectivity via TCP/IP or HTTP via the included CrossTec Internet Gateway.
Configurable Data encryption from 56 bit DES to 256 bit AES.
Restrict Connections by IP Address, User Names and Passwords.
Fully configurable security allowing all features to be enabled or disabled.
A powerful diagnostics tool providing all system information needed should support be required.

Linux | Solaris

CrossTec Remote Control provides full Remote Control capabilities for Linux and Solaris systems. The CrossTec Remote Control Linux client supports SuSE 9 and later, Red Hat 9 / Enterprise and Fedora distributions.

Browse and Discover systems across your network.

Full Remote Control of the Linux System.
Scan Multiple clients, allowing you to monitor multiple systems (max 16) at a time.
Two way Chat between the Control and Client Systems.
Send Messages to one, selected or all Client Systems.
An easy to use Client Configurator.
Remotely Power On or Off a Linux System.
Remotely Reboot a System.
View real time thumbnails of all connected systems.
Dynamically gather a full "real-time" Hardware and Software inventory from any Linux system to aid in problem resolution.
Connectivity via TCP/IP or HTTP via the included CrossTec Internet Gateway.
Configurable Data encryption from 56 bit DES to 256 bit AES.
Restrict Connections by IP Address, User Names and Passwords.
Fully configurable security allowing all features to be enabled or disabled.
A powerful diagnostics tool providing all system information needed should support be required.
Key Features when connecting to a Solaris (SUN SPARC) system include:
Full Remote Control of the Solaris System.
Two way Chat between the Control and Client Systems.
Send Messages to one, selected or all Client Systems.
Remotely Power On or Off a Linux System.
View real time thumbnails of all connected systems.
Connectivity via TCP/IP or HTTP via the included CrossTec Internet Gateway.

What’s new in CrossTec Remote Control Version 11

Quickview Toolbar
The QuickView toolbar has been replaced by a new Quick Access toolbar. Quick access provides access to recent connections or a group on the toolbar, from there you can perform a variety of functions, connect, view, File Transfer, Registry edit (if enabled at the client) Inventory, Remote Command prompt or Chat.

Control Search
There is a search option on the right of the Control that allows you to search for clients in your list based on name, user name or address. When you search a new tree item appears with the results. Enter the part name to search or click on the star symbol to refine the search.  By default ALL objects are returned in the search results e.g. clients, groups Gateways.

vPro Support
CrossTec Remote Control can now be used to browse and locate PC’s that have Intel “vPro” capability and perform a variety of tasks.
A “vPro” connection can be established before the PC has loaded its operating system and is nor reliant on having a Manager client installed.
Functions provided:
Power on
Power off
Boot to Bios
Boot from a Device on the Control PC  Floppy drive, CD or stored CD Image
These functions provide facilities to perform tasks on failed PC’s that previously would have required a site visit.
As part of the V’Pro configuration the PC that have this capability will be configured  (Bios settings) to either use local access control (user ID/Password) or a  “Provisioning Server” which provides a centralized repository that can be searched for vPro enabled PC’s in addition to providing access controls.  CrossTec Remote Control provides support for both methods of operation.

Wireless and Battery levels
Wireless and battery level are shown on the status bar when working with a client (View, F/T, Edit Reg etc).
Control views e.g. Large Icon, Detailed contain Wireless and Battery indicators.
New detailed view columns available for Wireless Details and Battery Details.

Last Connected
There is a new “Last Connected” column in the main list, clients now store the date/time they were last connected to, this is saved in the client file and there is a new column to show this.

Multi Monitor
There is a new button next to the thumbnail mode button to select which monitor to show in the thumb. This is only available when in thumbnail mode and the client has multiple monitors. This menu is the same that appears from the thumbnail itself.

New Style Tooltips
New style tooltips for toolbar, these include a title and icon as well as the tooltip text.

Auto Groups
Clients are automatically grouped by Client Operating System and Client Version.

Terminal Server
It is no longer necessary to use the separate Terminal Server Configuration Utility. The Client detects when it is running on a Terminal Server and spawns clients in any Terminal Server sessions opened. By Default the client runs in both Console and Terminal sessions but can be independently turned off using the new Terminal Server tab in the Advanced Configurator.
Note:  Remote Control of Terminal Server sessions uses “screen scrape” mode. There have been significant enhancements in both performance and operability in this release.

Seamless Integration from One Vendor

CrossTec’s single vendor architecture eliminates conflicts and ensures optimum performance while streamlining clumsy work environments created by owning solutions from multiple vendors.

The integrated products allow technicians to accept Help Desk tickets via ResQDesk Help Desk, instantly pull PC hardware/software inventory information via CrossTec EMS, and instantly access problem desktops via CrossTec Remote Control if needed.

In addition, EMS ITAM offers powerful alerting giving administrators a powerful insight into network or server issues along with the means to correct issues with Remote Control and track issues within ResQDesk Help Desk.

Try all three products in your environment free for 30 days.