With the integration of IT Asset Management (ITAM), Help Desk, and Remote Control, CrossTec offers a best practices concept for desktop, server, and network management.

Taking and tracking an issue from internal desktop or external customer, into a Help Desk application, gathering PC information via ITAM, and remediating the issue through pro-active Remote Control of desktops or servers, ensures lower physical time spent on desktop, server, and network issues and a lower TCO for the ITAM, Help Desk, and Remote Control products owned.

Seamless Integration from 1 Vendor

CrossTec’s single vendor architecture eliminates conflicts and ensures optimum performance while streamlining clumsy work environments created by owning solutions from multiple vendors.

The integrated products allow technicians to accept Help Desk tickets via ResQDesk Help Desk, instantly pull PC hardware/software inventory information via CrossTec EMS, and instantly access problem desktops via CrossTec Remote Control if needed.

In addition, EMS ITAM offers powerful alerting giving administrators a powerful insight into network or server issues along with the means to correct issues with Remote Control and track issues within ResQDesk Help Desk.

Try all three products in your environment free for 30 days.

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