For Microsoft based systems CrossTec Remote Control supports : Windows 95, 98, ME, NT 4.0, 2000, 2003, XP, Vista (32bit and 64bit), 2008 and Windows 7.

Environment

Browse, locate and connect to all systems across your LAN or WAN.
Fully integrated remote deployment utility.
Connect over TCP/IP, IPX/SPX, NETBIOS, NETBEUI or HTTP protocols.
Communicate over LAN, WAN, Internet, PSTN, ISDN, CAPI/TAPI, GSM, GPRS, 3G or Wireless connections.
Support for 64 bit Intel and AMD processors.
Communicate seamlessly between systems that are all located behind different firewalls using the included CrossTec Internet Gateway component.
Remote Control
Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective of color resolution, network protocol or operating system.
Optimize the Remote Control color quality when managing systems over very slow connections.
Monitor the screens of all connected systems with real time thumbnails of each connected system. Mouse over a selected PC to Zoom your view.
Scan multiple systems, Cycle through one or multiple workstations' displaying their screens on your control console.
Show your screen, a selected Monitor or just a selected application to any number of connected computers for real-time instruction.
Annotate your screen with a range of drawing tools during a Remote Control session or Show session.
Full Text Chat and Messaging between two or multiple systems.
Full Audio Chat during a Remote Control session.
To both aid training and the effectiveness of support, a Whiteboard feature is also provided from within a chat session.

Support Tools

Gather a full Hardware and Software inventory from the client PC to aid in remote support.
Gather details of all hot fixes installed on the client PC.
View and Control Applications, Processes and services running on the client.
Remotely edit the registry of a Remote system.
Launch a local Command Prompt from the Remote System on your PC.
Remotely Power On / Off, Log On/ Off or Reboot a client PC.
Request Help - users can create help requests that can be direct to all or specific Control systems based on custom criteria.
Move Information
Transfer Files between the Control and Client computer, synchronies folders and more.
File Distribution - Drag and drop files from the Control PC to any number of connected systems in a single action.
Remotely launch applications on remote computers.
Capture and redirect the remote computers Print Queue to the Control PC.
Powerful Scripting and Scheduling suite to automate frequent tasks.
Flexibility
Seamless desktop integration with explorer allowing you to launch key functionality direct from your system without needing to first start CrossTec.
Connect back to a known PC from any Web-browser using the Active-X based Control.
Security
Full data encryption options from 56bit DES to 256bit AES encryption.
User acknowledgements and encrypted passwords.
Security keys to make your copy of CrossTec unique and incompatible with other copies.
Integrate directly with NT administration and authenticate connections directly.
Active Directory Integration and AD templates provided for enterprise wide policy management.
Profiled functionality allowing different features to be disabled depending on which User is attempting to connect to a selected PC.
Full event and history logs including integration with OS event logs.
No Extra Cost
All features in CrossTec Remote Control are included as standard.
Internet Gateway included as standard.
CrossTec School - Instruction and Training suite provided F.O.C.

Mac

CrossTec Remote Control provides full remote control capabilities for Apple Mac systems. The CrossTec Remote Control Mac client supports OS 10.39 to 10.5.x and provided as full Mac universal binaries including support for all new Intel based systems.

Key Features When Connecting to an Apple Mac System

Browse and Discover systems across your network
Full Remote Control of the MAC System.
Scan Multiple client systems, allowing you to monitor multiple systems (max 16) at a time.
Two way Chat between the Control and Client Systems.
Send Messages to one, selected or all Client Systems.
An easy to use Client Configurator.
Remotely Power On or Off a MAC System.
Remotely Reboot a System.
View real time thumbnails of all connected systems.
Dynamically gather a full "real-time" Hardware and Software inventory from any MAC to aid in problem resolution.
Connectivity via TCP/IP or HTTP via the included CrossTec Internet Gateway.
Configurable Data encryption from 56 bit DES to 256 bit AES.
Restrict Connections by IP Address, User Names and Passwords.
Fully configurable security allowing all features to be enabled or disabled.
A powerful diagnostics tool providing all system information needed should support be required.

Linux

CrossTec Remote Control provides full Remote Control capabilities for Linux systems. The CrossTec Remote Control Linux client supports SuSE 9 and later, Red Hat 9 / Enterprise and Fedora distributions.

Key Features when connecting to a Linux system include:

Browse and Discover systems across your network.
Full Remote Control of the Linux System.
Scan Multiple clients, allowing you to monitor multiple systems (max 16) at a time.
Two way Chat between the Control and Client Systems.
Send Messages to one, selected or all Client Systems.
An easy to use Client Configurator.
Remotely Power On or Off a Linux System.
Remotely Reboot a System.
View real time thumbnails of all connected systems.
Dynamically gather a full "real-time" Hardware and Software inventory from any Linux system to aid in problem resolution.
Connectivity via TCP/IP or HTTP via the included CrossTec Internet Gateway.
Configurable Data encryption from 56 bit DES to 256 bit AES.
Restrict Connections by IP Address, User Names and Passwords.
Fully configurable security allowing all features to be enabled or disabled.
A powerful diagnostics tool providing all system information needed should support be required.
Key Features when connecting to a Solaris (SUN SPARC) system include:
Full Remote Control of the Solaris System.
Two way Chat between the Control and Client Systems.
Send Messages to one, selected or all Client Systems.
Remotely Power On or Off a Linux System.
View real time thumbnails of all connected systems
Connectivity via TCP/IP or HTTP via the included CrossTec Internet Gateway.

Mobile

CrossTec Remote Control provides full Remote Control capabilities for Windows CE (4.2 and later), Pocket PC (2003 and later) and Windows Mobile (5.0 and later) devices. The latest mobile platform support provides a wealth of new uses :

Connect back to the office server from your PDA and perform an update or restart.
Access information directly on your office PC while on the road.
Provide a seamless way of managing your Pocket PC, CE and Windows Mobile devices from a central location.
Deliver updates or changes to your sales forces smart phones.
Deliver remote support of your POS or inventory gathering devices.

Key Features when connecting to a Windows CE or Pocket PC device include:

Browse and Discover systems across your network.
Full Remote Control of the device.
Automatically scale the remote screen.
Downsample color depth transmission for optimized performance.
Scan Multiple clients, allowing you to monitor multiple systems (max 16) at a time.
Two way Chat between the Control and Client Systems.
Send Messages to one, selected or all Client Systems.
Full Two-way File Transfer.
An easy to use Client Configurator.
Remotely Power On or Off a CE device.
Gather a dynamic Inventory of the connected device.
Monitor remote Battery Life and Signal strength.
View real time thumbnails of all connected systems.
Connectivity via TCP/IP or HTTP via the included CrossTec Internet Gateway.
Access over LAN, WAN, Internet, Wireless, GSM, GPRS or 3G connections.
Connect directly via Active-Sync connection.
Configurable Data encryption from 56 bit DES to 256 bit AES.
Apply security keys to make your version of CrossTec Remote Control unique to your organization.
Restrict Connections by IP Address, User Names and Passwords.
Fully configurable security allowing all features to be enabled or disabled.

Key Features when connecting from a Pocket PC device include:

Browse and Discover systems across your network.
Full Remote Control of the remote system (any supported platform).
Two way Chat between the Control and Client Systems.
Send Messages to one, selected or all Client Systems.
Send Ctrl+Alt+Del to remote system.
Remotely Power On or Off a remote system.
Remotely Reboot a remote system.
Scale remote screen to fit on mobile device.