CrossTec ResQDesk help desk software provides detailed recording and tracking of user help requests. Routing, tracking and resolving technical support issues are very easy with this powerful module.

CrossTec ResQDesk is a web-based solution that features advanced implementation of ITIL processes, and is available as a standalone application, as part of a company’s overall management suite, or as a plug-in to CrossTec EMS.

Time Savings
CrossTec ResQDesk provides fast problem resolution, automation of repetitive tasks and easy importing of user data from external systems.

Efficiency
CrossTec ResQDesk affords prioritized help requests, and automatic ticket assignments and ticket status escalation. Corporate status reports and operator metrics gauge the effectiveness of support request management and maintenance.

Customization
CrossTec ResQDesk is flexible. It allows the addition of data fields, and the effortless modification of help request logging and operator functionality.

Integration
Take a look at how integration across CrossTec's product lines gives you power and visibility over your network environment.