On-demand remote assistance, demos, training and live chat

CrossTec ResQRemote will transform the way your IT support and sales teams deliver on-demand assistance and presentations to the world. With ResQRemote organizations can provide fast, easy and secure remote-support services and live screen demos, resulting in a superior customer experience and dramatic increases in productivity.

CrossTec ResQRemote includes a full range of essential tools to help your staff transform questions into solutions. ResQRemote provides you with web-based Instant Messaging, single-click remote control, the ability to push screens and pages to end users, mark up utility to highlight information on their screen, file transfer, operator scripts, exit surveys, instant Hardware and Software Inventory reports and much more.

CrossTec has taken its best-of-breed remote control technology and created ResQRemote to enable temporary remote assistance and web demos across the Internet without the need for firewall configuration or software installation. By downloading a small, self-executing program, end users can receive true hands-on assistance from your help-desk or sales staff.

Benefits One-click sessions. No installation or firewall configuration required. Provides IT support and demos remotely from home or the office Saves unnecessary travel costs Achieves higher employee productivity and customer satisfaction Chat-to-assist lets users IM you questions first and then be converted to a live remote control session Provides best practices for protecting customer privacy and security Inventory hardware and software to see beneath the hood of users PC and problems

Transfer files to users for faster updates and to provide better information Sales teams can demonstrate live presentations, screens and web pages to users Operator scripts let you provide sales and support teams with custom answers Optional Exit surveys give you immediate feedback from users Why CrossTec ResQRemote * Limit operational costs with instant "On Demand PC Remote Control" by shortening call times, removing the need for on-site visits, solving incidents as they happen, improving both customer satisfaction, the perception of your business and by extending your geographical reach. * ResQRemote now allows an operator to show his screen, or a selected application to a customer for real-time training, full VOIP audio and support for MAC OS systems.