Richmond SupportDesk from CrossTec is a powerful and highly scalable IT service management solution that is based on the latest industry standard best practices. Built on nearly two decades of service management experience, SupportDesk integrates a broad set of feature-rich modules to deliver a high quality support solution for internal ITSM, external managed services and customer support. SupportDesk is designed to increase help desk technician productivity, serve customers faster and more effectively as well as lower the overall cost of providing support.