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CrossTec Product Support Home

You can request assistance from the CrossTec Technical Support Team by submitting the below form. We will normally respond the same day, during normal business hours (8:30 AM to 5:00 PM Eastern). If not, your question will be responded to by the next business day.

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Submit a Support Request

To submit a support request for any of our CrossTec products click HERE

Toll-Free Phone Support

For Toll-Free technical support questions please call us at 800-675-0729 (8:30 AM to 5:00 PM Eastern). Outside of North America please call: 561-391-6560. Se Habla Español.

Chat Live with a Support Agent

If you would like to chat live with a CrossTec support agent click HERE.

Knowledge Base

To search the CrossTec Product Knowledge Base click HERE.

Licensed Product Downloads and Updates


For licensed product downloads and updates click HERE.

System Requirements for CrossTec Products

For system requirements for all of the CrossTec product lines click HERE.
Submit a Support Question

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Get Support For:

 

SchoolVue
Vue X
EMS
Remote Control
Secure
ResQDesk
Vue Alert

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Operating System: *
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Once submitted you will be redirected to the CrossTec Product Knowledge Base.


CrossTec Product Resource Library
Free Evaluations:

Click HERE to try one of our products for free.

Social Media Sites - Follow CrossTec for Updates and Useful Information:
Facebook
Twitter
LinkedIn
YouTube

Product Flyers:
SchoolVue
Vue X
EMS
Secure
Remote Control
ResQDesk
VueAlert

White Papers and How-Tos:
SchoolVue
Using SchoolVue in Wireless, Multi VLAN, and One-to-One Environments
SchoolVue Feature List
SchoolVue Family Feature/Compatibility Chart
Configuring SchoolVue for use with Virtual or NComputing type environments
Configuring SchoolVue for use with Chromebooks
Use, Monitor and Control Online Resources and the Internet Within the Modern Classroom
Effective Classroom and Library Printer Management
CrossTec SchoolVue: How to change to Quiet and Silent Mode
White Lists & Proxy Servers - Internet/Web Security Whitepaper

Remote Control
CrossTec Remote Control Feature List
Using the CrossTec Remote Control Gateway
Configuring CrossTec Remote Control for use with Chromebooks
Configuring Remote Control for use with Virtual or NComputing type environments
CrossTec Remote Control and Your PCI Compliance Strategy
Remote Control - Network Efficiency and Security
Beyond Remote Control - Take Remote Control to the Next Level
Secure Remote Control - Security Features for Enterprise Remote Access and Control
Providing Immediate ROI and Productivity Gains with Remote Control
Sarbanes-Oxley Act: Remote Control Software for a Compliant IT Infrastructure
HIPAA: Remote Access Compliancy

EMS
EMS - Realized Cost Savings for CIOs
Asset and Inventory Management for Education - Seven Questions to Consider

Current Version Software Manuals and Quickstarts:
CrossTec SchoolVue
CrossTec VueX
CrossTec Secure
CrossTec VueAlert
CrossTec EMS
CrossTec ResQDesk
CrossTec Remote Control

Software Change/Update Documents:
CrossTec SchoolVue Change List
CrossTec SchoolVue Mobile Change List
CrossTec VueX Change List
CrossTec Secure Change List
CrossTec VueAlert Change List
CrossTec EMS Change List
CrossTec ResQDesk Change List
CrossTec Remote Control Change List
CrossTec Remote Control Mobile Change List
CrossTec Remote Control Mac/Linux Change List

Case Studies and User Stories:
Using SchoolVue to Demonstrate Autodesk Inventor in the Classroom
Using SchoolVue as a Tool for Productive Learning in the Classroom
Seattle Vocational Institute User Story

Videos and Links:
Subscribe to our YouTube Channel!
Click HERE to view how the SchoolVue interactive whiteboard works.
24/7 On-Demand Vodcast - SchoolVue - 'Vue' Every Screen - Teach Every Student
CrossTec Remote Control - Why we're different? (24/7 On-Demand Vodcast)
24/7 On-Demand Vodcast for CrossTec EMS

Product Downloads and Updates
for Licensed Customers


Licensed Product Downloads and Updates

CrossTec SchoolVue:
CrossTec SchoolVue Change List, all versions (PDF)
CrossTec SchoolVue Change List, mobile versions (PDF)
CrossTec SchoolVue version 10.70.0006 - Installshield
CrossTec SchoolVue version 10.x - Documentation
CrossTec SchoolVue version 11.41.0019 - Installshield

CrossTec SchoolVue version 11.x - Documentation

CrossTec SchoolVue version 12.00.0025 - Installshield

CrossTec SchoolVue version 12.x - Documentation

MSI packages available on request, please e-mail, chat, or call if needed.

CrossTec Vue X:
CrossTec VueX Change List, all versions (PDF)
CrossTec Vue X 1.30.3 - Mac

CrossTec Vue X 1.10.1 - Linux
CrossTec Vue X 1.x Manuals - Documentation

CrossTec Secure:
CrossTec Secure Change List, all versions (PDF)
CrossTec Secure version 1.51
CrossTec Secure version 1.51 - Documentation
CrossTec Secure version 2.10.0001
CrossTec Secure version 2.0x - Documentation

CrossTec Remote Control:
CrossTec Remote Control Change List, all versions (PDF)
CrossTec Remote Control Mac/Linux Change List (PDF)
CrossTec Remote Control Mobile Change List (PDF)
CrossTec Remote Control version 11.30.0006 - InstallShield
CrossTec Remote Control version 11.30.0006 - MSI
CrossTec Remote Control version 11.x - Documentation
CrossTec Remote Control version 12.10.0020 - InstallShield
CrossTec Remote Control version 12.10.0020 - MSI
CrossTec Remote Control version 12.x - Documentation
CrossTec Remote Control version 12.50.0002 - InstallShield
CrossTec Remote Control version 12.50.0002 - MSI
CrossTec Remote Control version 12.50.x - Documentation
CrossTec Remote Control for Mac - DMG
CrossTec Remote Control for Windows CE

CrossTec EMS:
CrossTec EMS Change List, all versions (PDF)
CrossTec EMS version 3.1
CrossTec EMS version 3.x - Documentation
CrossTec EMS version 4.40.0004
CrossTec EMS version 4.x - Documentation
CrossTec EMS version 4.50.0001
CrossTec EMS version 4.50 - Documentation
CrossTec EMS version 4.x Linux Client32
CrossTec EMS version 4.x Linux Client64
CrossTec EMS version 4.x Mac Client

CrossTec ResQDesk:
CrossTec ResQDesk Change List, all versions (PDF)
CrossTec ResQDesk version 2.8x
CrossTec ResQDesk version 2.x - Documentation
CrossTec ResQDesk version 3.10.005
CrossTec ResQDesk version 3.x - Documentation
CrossTec ResQDesk version 5.10.0000
CrossTec ResQDesk version 5.x - Documentation

CrossTec VueAlert:
VueAlert Change List, all versions (PDF)
CrossTec VueAlert version 2.01.0005
CrossTec VueAlert MAC version 2.01.0005
CrossTec VueAlert LINUX version 2.02.0000
CrossTec VueAlert version 2.x - Documentation
CrossTec VueAlert version 3.00.0003
CrossTec VueAlert MAC version 3.00.0001
CrossTec VueAlert version 3.x - Documentation

For International Product Downloads, click HERE.