Remote Control from CrossTec
Industrial Grade Solutions
CrossTec Remote Control Solutions - Solving Real World Problems
Access handheld inventory and production devices and remote control as is you are hold the device - complete with handheld skins to simulate popular handheld devices.
Handhelds
Access inventory and production devices and remote control as if you are holding the device - installs with skins to simulate popular handheld devices.
Service your unmanned kiosks or billboards without leaving the office. Immediately fix issues, upload text or images, change signage, or install updates all from a central location.
Kiosks
Service your unmanned kiosks or billboards without leaving the office. Immediately fix issues, upload text or images, change signage, or install updates.
If your business relies on specialized technologies miles away from civilization – or the shore – RC can help. Using only Internet-access you can support critical systems from anywhere, saving time and company resources in the process.
Off Shore Industries
Manage networks or specialized technologies miles away from civilization or even land. Support critical systems from anywhere.
Check status and manage SCADA units remotely. Maintain an overview of your systems by quickly reviewing and managing SCADA units from afar.
Manage SCADA
Check status and manage SCADA units remotely. Maintain an overview of your systems by quickly reviewing and managing units from afar.
Upload new software and support ATMs with fast and secure remote control. Let us show you how we help servicers manage and support ATMs all over the workd from a central location. Save time by not needing to be near the machine.
ATM Support
Securely update and support ATMs with fast and secure remote control. Let us show you how we help servicers manage and support ATMs all over the world.
Reduce downtime and increase customer satisfaction with remote control designed to help keep your devices working with the least amount of time and effort.
Help Desks
Reduce downtime and increase customer satisfaction with remote control designed to help keep your devices working with the least amount of time and effort.
Managing todays disparate workforce has never been easier. Let workers telecommute with powerful, secure but easy to learn remote control.
Remote Workers
Managing todays disparate workforce has never been easier. Let workers telecommute with powerful, secure but easy to learn remote control.
Update and change signage or information screens as needed. With Remote Control you can connect to multiple systems at once or even systems in hard-to-reach or unmanned places.
Infotainment
Update files or change signage or information screens as needed.
Connect and manage multiple systems at once.
Maintain an overview of your healthcare IT infrastructure. Remote Control can give you 24/7/365 access to your systems and computers, so you can check operating systems, update software and manage hardware remotely.
Healthcare
Maintain an overview of your healthcare IT infrastructure. Get 24/7/365 access to critical tech, update software and manage hardware remotely.
Connect to or boot remote devices. Start, restart and shutdown embedded devices from anywhere you have a connection.
Production Floor
Connect to or boot remote devices.
Start, restart and shutdown embedded devices from anywhere you have a connection.
Specializing in challenging or compliance limiting environments, with CrossTec Remote Control software you can easily and securely reach any desktop or server from a multitude of mobile or stationary platforms.
CrossTec Remote Control expertise solves time and distance issues in a multitude of industries and uses, like:
Handheld Inventory Devices
Network Help Desk Environments
Remote Kiosks
Remote Workers
Challenging Remote or Off-shore Environments
Infotainment Application in Travel or Gas Stations
Healthcare Applications
Automatic Teller Machine Support
See and control remote PC screens, inventory hardware and software, launch applications or chat with someone at the remote PC -- just as if you were seated at that computer. CrossTec's Internet and network gateway functions provide secure and stable access from remote locations. Access more than a single PC remotely, and no expensive hardware.
Understand your IT assets with comprehensive software tools that save money and work cycles through better intel and instantaneous and secure remote access to Windows, Mac, Linux, iOS, Android, and Chromebook devices.
Reach attended as well as un-attended computers and devices. Save time, money and resources by connecting to important information or to assist users in need of help. It’s like having the computer or device in front of you – even if you’re miles away. It helps you get the job done – fast & secure.
Learn everything you need to know about how we can help solve problems in your industry in 15 minutes.
Key Remote Control Features
Fast Secure
Connection
CrossTec Remote Control is designed to work over a LAN, WAN or the internet, with support for both TCP/IP and HTTP communications (and even legacy IPX and NetBIOS support).
Cross Platform
Support
Remotely support any Windows, Mac, Linux (legacy) and/or Chrome OS desktop, as well as a range of mobile devices, from your Windows PC, Mac, Apple iOS/Android tablet or smartphone.
Manage Devices
Simultaneously
CrossTec Remote Control provides one-to-many support, not just 1:1, meaning you can scan and view multiple screens in sequence via unique real-time thumbnails.
Systems Management
From detailed hardware/software inventory, and grouping devices into a clear hierarchy to remote command prompt and registry editor, gain a detailed overview of your IT infrastructure.
Cross Platform Support for Every Environment
Each network ecosystem is complex and diverse in it’s own way. CrossTec Remote Control tools are fully cross-platform to ensure that users have full and consistent access to all devices in even the most challenging of network environments.
Connect
Connect to all systems across your LAN, WAN or over the Internet.
Fully integrated remote deployment utility.
Watch, Share or Control the screen, keyboard and mouse of a workstation, irrespective of color resolution, network protocol or operating system.
Optimize the Remote Control color quality when managing systems over very slow connections.
Monitor the screens of all connected systems with real-time thumbnails. Mouse over a selected PC to zoom your view.
Scan multiple systems, cycle through one or multiple workstations displaying their screens on your Control console.
Show your screen, a selected monitor/s or selected applications to any number of connected computers for real-time instruction.
Annotate your screen with a range of drawing tools during a Remote Control session or Show session to highlight areas of focus for an end user or to aid in your presentation or training.
Capture screenshots during a session for future reference.
Record screen activity to a video “replay file” for training or security.
To aid both training and the effectiveness of support, a Whiteboard feature is also provided from within a chat session.
“Show” the Control screen back to all selected end users, delivering a simple and powerful instructional training tool.
Communicate
Within CrossTec Remote Control, a user can conduct a two-way chat session between any number of selected users in either text or full audio mode.
Should the Chat recipient not respond, an audible alert can be sent to each workstation. The Chat progress can be sent to late arrivals using the “Send Discussion History” feature and, of course, the contents of a Chat session can be stored for future reference. A user can also send a text-based message to one or more chosen PCs, or even broadcast to all PCs on the network – ideal for alerting your users about an impending server shutdown or similar.
CrossTec Remote Control’s extended audio support allows one-way talk, listen or full bi-directional audio conversations (both within and outside of a remote control session), as well as seamless streaming of the remote PC’s audible application sounds. Audio support is available over all LAN/WAN and internet-based communications.
End users can also, when enabled, send help requests directly to your helpdesk when they need assistance. The help request can either be sent to all available operators or directed to specific operators based on user-defined accounts. Incoming requests are displayed within the user interface.
Auto-grouping of Remote Systems
Instant overview of IT infrastructure using ‘tree view’.
Group remote systems based on pre-defined criteria such as operating system or PC type.
All devices auto-grouped by CrossTec Remote Control so you can see if any devices need updating.
Create custom groups to reflect your company structure.
Quick access to a ‘recent’ list of connected devices.
Geolocation
When a user connects to a remote PC, if enabled, the location of the device will be calculated based on its external details.
This information allows CrossTec Remote Control to provide an approximate location of each remote device, displaying the town, state and country (with supporting flag) within the Control application. Devices are automatically grouped by country for easier management. The feature can be enabled or disabled at both the Control and Client or simply managed via Group Policy.
Support Tools
File Transfer
A user can transfer files between their PC and a user’s workstation using a simple drag and drop interface – even drop a file directly onto the desktop when viewing a remote machine.
Directories can be automatically synchronized on two workstations and appropriate file types can be edited. CrossTec Remote Control utilizes intelligent Delta File Transfer to reduce data transfer times when overwriting files that already exist, by checking individual blocks of data within a file and only transferring changed data.
Moving files from one PC to another may be useful, but the real benefits come with CrossTec Remote Control’s ability to copy files from one PC to many in a single action – or “File Distribution”.
A user can distribute files or folders from their PC to multiple Client PCs simultaneously with the minimum of effort. Using this feature, files can be distributed to all connected Client (end user) PCs, selected PCs or a pre-defined group. Files can also be quickly dropped onto the desktop or ‘My Documents’ folder.
CrossTec Remote Control also features live folders. When initiating a file transfer to a remote PC, the path to any open folders (Explorer windows) on its desktop is displayed at the top of the file transfer view to ease quick selection.
Remote Inventory and System Information
A user can obtain a real-time view of the hardware and software installed on each remote PC workstation directly from within the Control interface. CrossTec Remote Control collects over 80 items of information, specifically about the hardware or environment of each PC.
In addition, a full software inventory of current installed applications is provided as well as all installed OS hotfixes.
To aid further in remote support and diagnostics, a user can also remotely view and, security permitting, control applications in memory, all processes running and currently installed services.