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CrossTec Remote Control

REMOTE CONTROL WITHOUT LIMITS

ANY PLATFORM, ANY DEVICE, ANYTIME, ANYWHERE

Real Solutions to Real World Problems

Specializing in challenging or compliance limiting environments, with CrossTec Remote Control® software you can easily and securely reach any desktop or server from a multitude of mobile or stationary platforms. 

See and control remote PC screens, inventory hardware and software, launch applications or chat with someone at the remote PC -- just as if you were seated at that computer. CrossTec's Communication Gateway provides secure and stable access from remote locations. Access more than a single PC remotely, and no expensive hardware. 

Understand your IT assets with comprehensive software tools that save money and work cycles through better intel and instantaneous and secure remote access to Windows, Mac, Linux, iOS, Android, and Chromebook devices. 

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Fast Secure

Connection

CrossTec Remote Control is designed to work over a LAN, WAN or the internet, with support for both TCP/IP and HTTP communications (and even legacy IPX and NetBIOS support).

Multi-platform

Support

Remotely support any Windows, Mac, Linux (legacy) and/or Chrome OS desktop, as well as a range of mobile devices, from your Windows PC, Mac, Apple iOS/Android tablet or smartphone.

Manage Devices

Simultaneously

CrossTec Remote Control provides one-to-many support, not just 1:1, meaning you can scan and view multiple screens in sequence via unique real-time thumbnails.

Systems Management

From detailed hardware/software inventory, and grouping devices into a clear hierarchy to remote command prompt and registry editor, gain a detailed overview of your IT infrastructure.

Remote Control

Control Features

Browse, locate and connect to all systems across your LAN, WAN or over the internet.

Fully integrated remote deployment utility.

Watch, Share or Control the screen, keyboard and mouse of a workstation, irrespective of color resolution, network protocol or operating system.

 

Optimize the Remote Control color quality when managing systems over very slow connections.

 

Monitor the screens of all connected systems with real-time thumbnails. Mouse over a selected PC to zoom your view.

 

Scan multiple systems, cycle through one or multiple workstations displaying their screens on your Control console.

 

Show your screen, a selected monitor/s or selected applications to any number of connected computers for real-time instruction.

 

Annotate your screen with a range of drawing tools during a Remote Control session or Show session to highlight areas of focus for an end user or to aid in your presentation or training.

 

Capture screenshots during a session for future reference.

Record screen activity to a video “replay file” for training or security.

 

To aid both training and the effectiveness of support, a Whiteboard feature is also provided from within a chat session.

 “Show” the Control screen back to all selected end users, delivering a simple and powerful instructional training tool.

Communicate

Within CrossTec Remote Control, a user can conduct a two-way chat session between any number of selected users in either text or full audio mode.

Should the Chat recipient not respond, an audible alert can be sent to each workstation. The Chat progress can be sent to late arrivals using the “Send Discussion History” feature and, of course, the contents of a Chat session can be stored for future reference. A user can also send a text-based message to one or more chosen PCs, or even broadcast to all PCs on the network – ideal for alerting your users about an impending server shutdown or similar.

 

CrossTec Remote Control’s extended audio support allows one-way talk, listen or full bi-directional audio conversations (both within and outside of a remote control session), as well as seamless streaming of the remote PC’s audible application sounds. Audio support is available over all LAN/WAN and internet-based communications.

 

End users can also, when enabled, send help requests directly to your helpdesk when they need assistance. The help request can either be sent to all available operators or directed to specific operators based on user-defined accounts. Incoming requests are displayed within the user interface.

Auto-grouping of Remote Systems

 Instant overview of IT infrastructure using ‘tree view’.

 Group remote systems based on pre-defined criteria such as operating system or PC type.

 All devices auto-grouped by CrossTec Remote Control so you can see if any devices need updating.

 Create custom groups to reflect your company structure.

 Quick access to a ‘recent’ list of connected devices.

 

Geolocation

When a user connects to a remote PC, if enabled, the location of the device will be calculated based on its external details.

 

This information allows CrossTec Remote Control to provide an approximate location of each remote device, displaying the town, state and country (with supporting flag) within the Control application. Devices are automatically grouped by country for easier management. The feature can be enabled or disabled at both the Control and Client or simply managed via Group Policy.

Support Tools

File Transfer

A user can transfer files between their PC and a user’s workstation using a simple drag and drop interface – even drop a file directly onto the desktop when viewing a remote machine.

 

Directories can be automatically synchronized on two workstations and appropriate file types can be edited. CrossTec Remote Control utilizes intelligent Delta File Transfer to reduce data transfer times when overwriting files that already exist, by checking individual blocks of data within a file and only transferring changed data.

 

Moving files from one PC to another may be useful, but the real benefits come with CrossTec Remote Control’s ability to copy files from one PC to many in a single action – or “File Distribution”.

 

A user can distribute files or folders from their PC to multiple Client PCs simultaneously with the minimum of effort. Using this feature, files can be distributed to all connected Client (end user) PCs, selected PCs or a pre-defined group. Files can also be quickly dropped onto the desktop or ‘My Documents’ folder.

 

CrossTec Remote Control also features live folders. When initiating a file transfer to a remote PC, the path to any open folders (Explorer windows) on its desktop is displayed at the top of the file transfer view to ease quick selection.

 

Remote Inventory and System Information

A user can obtain a real-time view of the hardware and software installed on each remote PC workstation directly from within the Control interface. CrossTec Remote Control collects over 80 items of information, specifically about the hardware or environment of each PC.

 

In addition, a full software inventory of current installed applications is provided as well as all installed OS hotfixes.

 

To aid further in remote support and diagnostics, a user can also remotely view and, security permitting, control applications in memory, all processes running and currently installed services.

 

Integration

CrossTec Remote Control has been designed to work both standalone and as a key component within existing systems. With that in mind, it provides a command line interface, feature access using command line “switches” and support for variables to ensure that, no matter what your environment, CrossTec Remote Control can be accessed and utilized directly.

Connectivity

CrossTec Remote Control provides a range of connectivity methods to ensure devices are accessible no matter where they are located. First and foremost, CrossTec Remote Control requires the pre-installation of a “Client” component on any device you wish to connect to, and a “Control” component/app on any device you wish to initiate a remote control connection from.

 

Local or Wide Area Networks

Browse and locate computers over a LAN or WAN using TCP/IP or HTTP (legacy support for IPX and NetBIOS).

Store all discovered devices in a company hierarchy, use auto or manually defined groups, either locally or stored centrally.

Define a range of subnets for extended network browsing capabilities locally.

Connect directly to known computers by PC name, DNS name or network address.

Discover and connect to any number of devices in real time across differing environments.

Optimized performance for both wired and wireless connections.

 

Utilizing the Internet

When you want to deliver seamless Remote Control between PCs that may be in different geographic locations and behind different firewalls, then the CrossTec Remote Control Communications Gateway module provides a stable and secure method for CrossTec-enabled systems to locate and communicate over HTTP. The Gateway module needs to be installed on a PC allocated with a static IP and accessible to both Control and Client PCs, even though both the Control and Client systems can be securely located behind their respective firewalls. The Gateway will only allow connections from computers using the same Gateway Security Key and is used to support staff or customers across different sites or where staff on the road need access to office resources. The Gateway is not needed for LAN/WAN-based communications.

 

The CrossTec Remote Control Gateway module provides:

Seamless remote support between secure, firewalled networks and computers.

No requirement to make any changes to your existing network or firewall security.

Secure encrypted communications.

Support for up to 6,000 simultaneous Client connections per Gateway.

Security key access control.

Ability to filter the Gateway’s list of clients by name, username, address and description.

 User-authenticated access control.

Multi-gateway redundancy, removing a single point of failure for your connectivity.

Full transaction logging.

No dependency on an external third-party service.

PIN Connect

A technician can locate a user anywhere across the enterprise instantly, simply by both parties entering a matching and unique PIN code. Rather than browsing to discover the user’s PC and needing to know their PC name, address details etc, the PIN process allows both parties to handshake seamlessly. The PIN server module can run alone or alongside the Gateway module and is included as standard with CrossTec Remote Control.

Intel vPro Support

CrossTec Remote Control can be configured to browse for and locate PCs that have Intel vPro capability, enabling a variety of remote tasks to be performed, even where a CrossTec Client is not installed.

 

These include the ability to power on, power off and restart the remote machine when performing out-of-hours maintenance; view and reconfigure BIOS information; and, if necessary, boot from a remote operating system image.

 

When plugged into AC power, the above can be performed wirelessly on a notebook system.