CrossTec Help Desk Solutions

CrossTec Corporation has been involved with internal and external IT service and support since 1996. CrossTec understands that organizations need to provide fast and effective support to employees, end users, and customers, and that there is a need to lower the overall cost of providing this service.

Richmond SupportDesk
CrossTec Corporation is proud to offer the Richmond SupportDesk (RSD) solution for an organization’s help desk needs. RSD is a powerful service management solution that enables organizations to provide fast and effective support to customers and employees alike. Based on ITIL best practices, RSD incorporates such key capabilities as Incident Management, Problem Management, Change Management, Knowledge Management and Service Level Management into a highly scalable and cost effective solution. Logical implementation and free pre-sales evaluation support eases the post-sale consulting burden and makes for fast ROI. >>More Info

CrossTec Remote Control
CrossTec Remote Control (CRC) is the latest development in remote PC support and desktop management. An operator can monitor multiple systems in a single action, deliver real-time remote support or interactive training, and gather immediate inventory and system data. CrossTec Remote Control supports Windows, Mac, Linux, Solaris and mobile devices from a single console. >>More Info

CRC provides a single, secure, application based solution for remote support. Designed for connectivity via network, mobile or Internet, CRC delivers fast, stable and secure access to PC’s and servers across your organization. Included in CRC are additional support tools such as dynamic hardware and software inventory reports, system management tools, and full audio support. In addition the ability to show an operator’s screen in real-time to any number of connected systems serves as an integrated training tool. Supports 32bit and 64bit Vista systems. >> More Info

CrossTec ResQRemote
CrossTec ResQRemote (ResQ) provides instant remote support anywhere in the world by relying simply on an Internet connection. ResQ delivers stable, temporary, and secure remote assistance and live web demos across the Internet without the need for firewall configuration or software installation. In addition, ResQ includes web-based Instant Messaging, single-click remote control, the ability to push screens and pages to end users, file transfer, operator scripts, exit surveys, instant hardware and software inventory reports, plus much more. >> More Info

CrossTec EMS
Asset and inventory management is of extreme importance in any organization. CrossTec EMS (Enterprise Management System) is a comprehensive IT infrastructure management system that helps organizations better manage IT infrastructure, more effectively deliver IT services, and optimize costs associated with IT. EMS captures full desktop and server hardware and software inventory, provides software distribution, and powerful Application and Internet Metering.

EMS tracks this information over time to detect unauthorized additions or modifications to a target PC’s hardware or software configuration. View and report on inventory summaries for the entire network as well as receive real-time alerts on new PC’s added, key hardware changes, application installation or removal, license warnings, among others.

Drill down into each individual PC to see detailed information about software licensing and hardware configurations and receive real-time alerts on CPU or Network utilization, disk space, application services, CD/DVD insertion, among others.

EMS software distribution enables fast and easy deployment of software applications and updates. Set alerting to report on delivery failures, etc. EMS’s flexibility and multi-delivery options make it easy to keep network PCs current. >>More Info

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